Client Experience Manager
Location: Randburg
Time Type: Full time
Posted on: 3 Days Ago
Application Closing Date: October 3, 2024 (3 days left to apply)
Job Requisition ID: R22036
Job Description
To develop and lead customer experience frameworks to ensure the delivery of high-quality service to all customers and that business targets are met:
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Leverage customer analytics and insights to inform the business on decisions that could negatively impact the customer experience or on profitable opportunities to improve the customer experience.
- Prioritize initiatives, develop, and lead customer experience frameworks that deliver financial benefit and a positive impact on the customer experience.
- Prevent wastage and, on an ongoing basis, identify process improvements in order to contain and reduce costs.
- Continuously assess own performance, seek timely and clear feedback, and request training where appropriate.
- Build working relationships across teams and functional lines in order to enhance work delivery, collaboration, and innovation.
Job Details
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people’s lives in an authentic, profound, and sustainable way.
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