Department: Manchester, Service Delivery
Location: South Manchester
About us
Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city’s scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues.
Job Summary
Here at Metroline Manchester we’re on the lookout for a motivated and experienced Network Performance Team Leader to join the dream team. As a Network Performance Team Leader you will oversee and drive the performance of our depot operations in Greater Manchester.
This role is responsible for ensuring that route performance exceeds established standards, providing leadership to a team of performance supervisors, and working closely with other departments to deliver exceptional service across our network.
Responsibilities
Set clear objectives and expectations for your team of supervisors, monitoring day to day performance, and providing feedback to ensure high standards are met.
Work closely with depot management, drivers, and other stakeholders to improve route performance and assist in addressing operational challenges.
Ensure all performance metrics comply with TfGM Bee Network standards and contractual obligations.
Maintain accurate records of performance data and team activities, ensuring transparency and accountability.
Be a point of contact for performance-related inquiries from internal and external stakeholders
Champion a culture of continuous improvement, encouraging the team to identify and implement innovative solutions to enhance route performance.
Benefits
Free Bus Pass for you + 1
Free on-site parking
Company pension
Free uniform
Essential Criteria
Proven experience in a supervisory or leadership role within a network performance environment.
Strong knowledge of route performance metrics.
Outstanding communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Hours of Work
Full time 38 hours per week – permanent contract
Flexibility required for hours/days worked (including weekends) in line with
operational requirements.
To apply
Please email a covering letter of application and CV to the Manchester Talent Acquisition Team, joinmanchester@metroline.co.uk
Applications
Applications should include:
the reasons you are applying for the post;
examples of how you meet the skills;
any relevant qualifications or experience.
Job Types: Full-time, Permanent