A global insurance business specialising in professional services and technology firms based in Scotland is Property Loss Adjusters (Property Insurance claims) to handle a range of commercial and domestic claims of varying complexity and value.
Duties and Responsibilities: - Adjust losses and undertake valuation of Property insurance for insurance claims
- Process all invoices and approve estimates within 5 working days of receipt/agreement.
- Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
- Full completion of all prepared site notes templates and associated documentation within set Service level agreements (SLA s)
- Ensure that the data contained in caseloads are accurate at all times.
- Assist in maintaining accurate management information by completing spreadsheets as necessary.
- Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
- Identify cases of possible fraud and recoveries and refer as appropriate within set Service Level agreements (SLA s).
- Work to ensure correct policy interpretation and validation.
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed Service level agreements SLA s and formats.
- Ensure files are up to audit standards at all times.
- In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client Service level agreements (SLA s)
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
- Build good working relationships with clients and staff, internal and external to the business
- Maintain an awareness of business opportunities and refer all identified opportunities to the business
- Responsible for out of hours calls into the business via a pre-set rota
You will have previous experience in property adjustment and have an excellent attention to details with great customer relationship management skills.
Appointment is subject to right to work checks and satisfactory references.
