Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.
Who We're Looking For:
The Bay Hotel with the majestic Twelve Apostle Mountain range as a backdrop and the Atlantic Ocean less than a minutes’ walk away, in the heart of glitzy Camps Bay has a position for a Front Office Manager to join their team of extraordinary people.
We’re seeking a well-presented and knowledgeable individual with a proven track record in handling conflict with diplomacy and finesse. You should be adept at problem-solving, thrive under pressure, and have a deep understanding of how to engage with high-quality guests and staff. If you’re skilled in delivering exceptional service while maintaining a polished demeanor and clear, effective communication, we’d love to have you join our team. Bring your expertise and enthusiasm to create an outstanding experience for both our guests and team members.
What is required:
To manage and control all operational and accounting aspects of the Front Office including but not limited to Reservations, Night Audit, Maintenance and Housekeeping.
Minimum Requirements:
- Matric
- Relevant Hospitality diploma / experience
- Working knowledge of OPERA, OPERA Cloud
- Computer literate with Microsoft Office experience
- 2+ years of experience in a similar role, preferably 4/5 star hotel setting
- Familiar with the duties and procedures of the Front Office Department
Communication:
Verbal Communication and Comprehension – Expert English Standard
Other languages an advantage
Cognition/thinking:
Analysis/Reasoning
Strong Decision making & judgement skills
Personal effectiveness:
Self-Management
Stress Tolerance
Attention to detail
Interaction with others:
Influencing others - Leadership
Teamwork
Management qualities:
Business Alignment
Strategic Vision
Team development experience
Ready to Join?
