Apply by : 27/05/2024
We're On The Lookout For Energetic, Self-motivated Individuals Who Share Our Passion For Service In The Banking Industry. To Be Part Of The Journey, Follow The Steps Below:
- To see what life at Capitec is all about and complete a short assessment, please click here!
- Once you have completed the above finalize your application by clicking apply below.
Purpose Statement
- Co-ordinate, investigate and provide timely feedback on incoming technical queries received from various departments within the contracted service level agreement.
- Oversee/implement small system and/or operational improvements resulting from user and client queries.
Experience
Min:
- 0-3 years experience in relevant systems support, administration and/or analysis.
- Experience in Incident Management.
Ideal:
- Experience in similar Banking/Business Banking environment.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational.
- A relevant tertiary qualification in Information Technology - Computer Science or Information Systems.
Qualifications (Ideal Or Preferred)
- Grade 12 National Certificate / Vocational in Grade 12 National Certificate.
- Certification in ITIL.
Knowledge
Min:
- Basic knowledge & understanding of:
- Databases and Query language (i.e. SQL - My SQL and Microsoft SQL. PostgreSQL).
Ideal:
- Working knowledge of:
- IT systems development processes.
- ITIL Principles and the application thereof.
Understanding Of:
- Banking systems.
- Banking business models.
- Best practices for Quality Assurance (QA).
Skills
- Communications Skills.
- Interpersonal & Relationship management Skills.
- Negotiation skills.
- Influencing Skills.
- Facilitation Skills.
- Presentation Skills.
- Analytical Skills.
- Problem solving skills.
- Commercial Thinking Skills.
- Attention to Detail.
- Planning, organising and coordination skills.
Conditions of Employment
- Contactable via own mobile phone.
- Required to be available after hours in case of emergency.
- Clear criminal and credit record.
Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
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