Job ID: 2542715 | Amazon Web Services New Zealand Limited
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Interact with leading engineers around the world.
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.
WHY AWS SUPPORT?
- First and foremost this is a customer support role – in The Cloud.
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
BASIC QUALIFICATIONS
- Knowledge and experience with Linux or Windows system administration.
- Knowledge of client/server and distributed systems architectures.
- Knowledge of Filesystem, Block and Object storage.
- Knowledge of Storage architectures and backup/DR strategies.
- Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP, UDP).
PREFERRED QUALIFICATIONS
- Experience in troubleshooting filesystem, block and object storage.
- Experience with scripting (eg. Bash, Python, PowerShell).
- Experience with network troubleshooting and tools (eg iperf, MTR, traceroute, dig, wireshark).
- Knowledge of storage protocols: iSCSI, NFS, SMB.
- Knowledge of REST API based services.
- Knowledge of AWS and Cloud architecture patterns and distributed computing concepts.
Posted: September 6, 2024
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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