Job Description
Hello Future Interaction Designer
FNB Connect and Service Provider is looking for a dynamic and highly skilled Interaction Designer to join their team. The successful applicant will be required to investigate various tools to assist with the creation of interactive prototypes, create conceptual designs and prototypes to improve digital products and services, conduct user testing with the end user, and ensure that customers and users have a seamless and positive experience with FNB Connect’s products and services across all interfaces through the execution of effective CX & UX principles.
Are you someone who can:
- Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members and service providers
- Develop a variety of user experience design principles, best practices and processes
- Provide leadership to the creative team on user experience design concepts
- Customer Journey Mapping: oversee and support the completion of all CX artifacts including mapping the entire customer journey to identify pain points, needs, and opportunities for improving the overall experience
- User Research: ensure relevant research such as surveys, interviews, and usability insights are gathered and applied into user behavior, preferences, and challenges
- Collaboration with Teams: work closely with product development, marketing, design, and technical teams to ensure that customer-centric solutions are implemented
- Optimizing touchpoints: oversee and ensure that every interaction, from customer entry point to customer support, is optimized to enhance the overall user experience
- Design and testing: oversee and support design elements and all prototypes to ensure that user interfaces are intuitive, functional, and aesthetically pleasing
- Continuous Improvement: implement strategies to continuously refine and improve the user experience based on evolving customer expectations and market trends.
Education/ Qualifications
- Bachelor’s Degree in Marketing, Business Administration, Psychology, or a related area
- Additional qualification in Customer Experience, Marketing, UX, or a related field advantageous
Experience
- 5+ years in Customer Experience, Marketing, UX, or Product Management roles
- Leadership Experience: experience managing UX teams and projects
- Experience in Retail or Telco industries advantageous
Skills
- Analytical skills: ability to analyze data and customer feedback to inform decisions
- Communication skills: strong verbal and written communication for collaborating with teams and presenting to stakeholders
- Customer-centric mindset: understanding customer needs and behaviors
- Project management: ability to manage multiple projects and prioritize tasks effectively
- Technical proficiency: ability to use collaborative whiteboarding tools, like Figjam, and ability to design prototypes in cloud-based design tools, preferably Figma
Certifications (optional but beneficial)
- Customer Experience or UX Certification, like CXPA or similar
- Project Management Certification: PMP or similar can enhance project management capabilities.
Other qualities
- Empathy: a strong ability to understand and relate to customers’ experiences
- Adaptability: flexibility to adjust strategies based on changing customer needs and market trends
We can be a match if you are:
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action.
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this.
- A team player – you believe in the power of teams, building and leveraging your networks.
- Emotionally intelligent – you are able to connect with people to build trust.
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Opportunities to innovate.
- Flexible working environment
- Focus on health and wellbeing.
- Coaches and mentors to help with your professional development.
Are you interested to take the step? We look forward to engaging with you further. Apply now!
Job Details
Application Closing Date: 10/10/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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