FCTG Airhub - Air Support Expert
Job no: 523470
Brand: Product and Technology
Work type: Full time
Location: Johannesburg West
Categories: Wholesale & Product
Role Overview:
We are seeking a motivated and detail-oriented Air Support Specialist to join our AirHub team. This role is essential in providing operational and customer support to ensure the smooth execution of our air travel services. The ideal candidate will have a strong background in air travel operations, excellent communication skills, and a passion for delivering exceptional service.
Key Responsibilities:
- Provide efficient and accurate support for air travel bookings, ticketing, and reservation changes.
- Assist with itinerary management, fare calculations, and ensuring compliance with airline policies.
- Offer expert advice on air routes, airline regulations, and travel requirements.
- Work closely with travel consultants and clients to resolve issues and provide timely solutions.
- Support the team with administrative tasks, ensuring data accuracy and proper documentation.
- Monitor and manage travel disruptions and changes, ensuring smooth coordination for clients.
- Maintain up-to-date knowledge of industry trends, airline policies, and new technologies impacting air travel.
Required Skills and Experience:
- Proficiency in Global Distribution Systems (GDS) Amadeus.
- In-depth knowledge of Air Sales through GDS and EGlobal.
- 4 years minimum experience in air fares, sales, and ticketing.
- Strong knowledge of airline regulations, fare structures, and ticketing processes.
- Excellent problem-solving skills and ability to think quickly under pressure.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, dynamic environment.
- Team player with a positive attitude and strong customer service orientation.
Preferred Qualifications:
- Previous experience in air support roles or similar within the travel industry.
- Fares and Ticketing / Travel diploma.
- Familiarity with customer service systems and tools.
If you are passionate about air travel and have a keen eye for detail, we’d love to hear from you!
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