Job DescriptionThe Sales Account Manager is responsible for servicing designated consultants and customers in terms of quotations, order negotiation and after sales support. As well as focusing on selling a range of HVAC products across the Air Conditioning and Refrigeration markets with a main focus across the AHU refurbishment and upgrade markets. You will be selling into a range of clients across the M&E and FM sectors ranging from end users, specifiers and more.
Responsibilities
- Solicit enquiries, provide technical support and provide quotations for client’s requirements
- Negotiate orders and transmit order packages to head office for execution
- Works with National Sales Manager to implement sale strategies, provide technical assistance and product applications information to customers
- Generates reports on sale activities and make periodic sales forecasts.
- Attends meetings at customer premises and company offices
- Assists marking in development and marketing tools.
- Investigates complaints and take necessary action to resolve conflicts.
- Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, techniques, etc.
- Recommends changes in products, service, and policy by evaluating results and competitive developments.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
- Contributes to team effort by accomplishing related results as needed
- Performs other related duties as assigned or requested
Qualifications
- Minimum GSCSE Qualifications (A*- C)
- HNC/D Degree in Mechanical / HVAC discipline or equivalent would be an advantage