Job DescriptionMy client is a leading adtech platform in the loyalty and rewards space.They're looking for a Customer Success Manager to join their team and play a vital role in the companies development!
This role will be responsible for managing the client relationships from end to end, including developing campaign strategies and execution, driving account retention and growth and ensuring superior client service. The role spans the full lifecycle of our advertiser relationships, programme and campaign strategy, forecasting, implementation, management, analytics, and reporting, whilst also working cross functionally with internal teams.
Responsibilities
- Retain and grow client relationships for 10-20 clients ensuring business needs are met.
- Manage commercials for your book of business, including revenue forecasts, budget consumptionand invoicing for your assigned book of business.
- Design, optimise and upsell campaigns; including campaign structure, long term strategy and identify opportunities to upsell campaigns through use of internal and bespoke insight solutions.
- Scope, understand, deliver and report confidently on campaign performance against advertiser KPIs and success metrics.
- Use insight tools to proactively spot additional revenue opportunities and collaborate with sales to deliver strategic proposals.
Requirements
- Digital advertising and Account Management - demonstrable experience managing several strategic accounts within either marketing, digital media or advertising agencies.
- Managing several strategic client accounts, and have a proven track record of generating growth through revenue
- Commercial management of client accounts such as fee conversations and managing client budgets
- Thriving under pressure in a fast-paced environment, prioritising and focusing on the most important work
- Distilling complex data to produce simple and compelling proposals that are easy to digest by others.
Hybrid working, central London based.