Job DescriptionEcommerce Manager (12-month contract) - Join a Global Luxury Brand!
Are you passionate about luxury brands and the digital world? Do you thrive in fast-paced environments and have a keen eye for detail and optimisation? If so, we have the perfect role for you!
We're on the hunt for a dynamic and innovative Ecommerce Manager (12-month FTC/ Mat Cover) to take the lead in managing our high-end brand's digital strategy. Based at our state-of-the-art Service Centre, you'll collaborate with cross-functional teams and third-party retailers to continuously improve our brand visibility, user experience (UX), and drive sales.
Your Main Function:
As the E-Commerce Manager, you will be the driving force behind the day-to-day management of the e-commerce platform. You'll ensure the digital strategy aligns with both local and international marketing plans, working closely with the Marketing Manager and the international head office to deliver a seamless, high-performing online presence.
Key Responsibilities:
- Website Management: Oversee the daily operations of the e-commerce platform, including the display of luxury watches, customer queries (phone, email, live chat), returns, exchanges, payments, and more.
- Customer Experience: Manage the customer relationship journey, ensuring all queries, complaints, and feedback are handled efficiently to uphold the premium customer service standards.
- Sales Optimisation: Validate orders through fraud checks, manage cart abandonment, and continually analyse sales data and key performance indicators (KPIs) to boost traffic, sales, and customer satisfaction.
- Digital Strategy: Control and optimise the digital experience across all owned online channels and third-party retailers, ensuring consistency and engagement.
- Collaboration: Work alongside marketing, PR, and IT teams (locally and globally) to ensure smooth operations and continuous improvements. Partner with external agencies to drive digital campaigns, including Pay-Per-Click (PPC), search engine advertising (SEA), and retargeting.
- Testing & Optimisation: Implement AB testing to refine user journeys, maximise sales, and enhance customer satisfaction. Analyse the results to drive continual improvements.
- Team Leadership: Lead and develop the e-commerce executive and coordinator, ensuring that the team is aligned with the company's goals and is working efficiently.
Key Skills & Experience:
To excel in this role, you will need:
- Experience in a digital marketing and e-commerce environment
- A strong command of e-commerce/ CMS platforms
- A broad understanding of all things digital, with a desire to keep learning about social media platforms, apps, and the latest tech trends.
- Excellent communication skills in both written and spoken English.
- A passion for luxury and fashion, with proven experience in dealing with customers in these sectors.
- Strong data analysis skills, with an eye for detail and a knack for improving traffic, sales, and customer engagement.
- A good understanding of UX design, and a desire to test and implement innovative ideas that drive performance.
- The ability to prioritise and multitask, managing multiple projects in a fast-paced, deadline-driven environment.
Why Join Us?
- Work for a globally recognised luxury brand.
- A fast-paced, dynamic work environment where your ideas and innovations are valued.
- Collaborate with a talented, diverse team from around the world.
- Develop your skills further, with opportunities to learn from experts in luxury retail and e-commerce.
- A great name to have on your CV!
Our client prides itself on nurturing talent and ensuring that your role evolves as the industry does. You'll have regular reviews with your line manager to discuss your role, performance, and potential career growth.
Ready to take your career to the next level?
Apply today and become a key player in our e-commerce team, helping to shape the future of luxury digital retail!
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