Delivery Manager Position
If you are an intermediate to senior Delivery Manager, with project management experience and a curiosity that extends beyond that, we have an opportunity for you! We are looking for a team player to join our Product team. As the Delivery Manager, you will be responsible for the seamless execution and delivery of IT projects, serving as an IT Project Manager and Scrum Master. Your primary focus will be on overseeing multiple project lifecycles and managing internal staff, client, and 3rd party stakeholders to ensure the successful delivery of features.
Duties & Responsibilities
Your responsibilities will include, but are not limited to:
- Project planning:
- Assign tasks to various internal/external stakeholders
- Estimate timelines and costs involved
- Communicate project plan to necessary stakeholders
- Maintain and update the project plan
- Client and 3rd Party Relationship Management:
- Identify all stakeholders involved in the project
- Understand client and 3rd party relationship needs and expectations
- Ensure signed Non-Disclosure Agreements (NDAs) with 3rd parties are obtained
- Ensure effective communication between client/3rd parties and Zapper staff
- Provide timely feedback to clients/3rd parties regarding project status updates and timelines
- Effectively manage client and 3rd party relationships
- Assist with stand-ups and sprint planning
- Assist with maintaining the Azure boards
- Lead retrospectives to identify operational blind spots and implement necessary improvements
- Identify areas for improvement in the development processes to assist the team to improve their velocity
- Engage other squads where there are interdependencies or assistance required
- Obtain test credentials and/or test data from 3rd parties to facilitate effective testing processes
- Identify and communicate any risks affecting the team’s ability to deliver
- Assist with unblocking any issues the team faces
- Change management:
- Conduct thorough business change impact assessments and ensure necessary changes are implemented
- Ensure Standard Operating Procedures (SOPs) or Service Level Agreements (SLAs) with 3rd parties are created
- Ensure risk and compliance requirements associated with IT projects are met
- Ensure support team's requirements are met
- Ensure banking team's requirements are met
- Ensure various internal teams have been trained on the new product solution
- Ensure Frequently Asked Questions (FAQs) have been created
- Ensure product information sheets and training materials have been created
- Provide project status updates to marketing
- Release Management:
- Ensure that testing has been adequately covered
- Ensure sign-off is obtained from 3rd parties
- Attend Change Advisory Board (CAB) meetings
- Collaborate with cross-functional teams for effective release planning
- Facilitate BETA testing/go-live processes
- Post notices of new releases in the Zapper 'Release Notifications' Teams chat
- Assist with release notes
Desired Experience & Qualification
- Proven experience in IT project management and Scrum Master roles
- Solid understanding of Agile principles and the Scrum framework
- Strong understanding of the software development lifecycle
- Ability to manage multiple projects and stakeholders simultaneously
- Ability to prioritize tasks effectively
- Ability to work in a dynamic and fast-paced environment
Required Experience
- Fintech experience is beneficial
Personal Attributes
- Self-motivated and driven
- Takes ownership and initiative
- Passionate and adaptable
- Collaborative problem solver
- Detail-oriented
- Ability to build collaborative relationships
- Fast learner
- Enjoys challenges
Package & Remuneration
Basic Salary: R55,000 - R80,000 per month
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