Manage and oversee the National Operations of the Assessing and Loss Adjusting functions within the Claims departments to deliver effective and efficient world-class customer service. Execute the overall SIL and SIL Claims strategy, manage Assessor and Loss Adjustor audits, authorizations, and escalated customer complaints. Provide mentoring and coaching support to staff, claims call centre, service providers, and clients on products and technical aspects related to Homeowners Insurance Cover.
Qualifications
- Appropriate Diploma / Degree related to the field of expertise
- Appropriate Diploma / Degree related to Leadership
- FAIS Compliant
Experience Required
- Minimum of 5 years in a Leadership Role
- Minimum of 5 years as a Building Assessor
- Minimum of 3 years’ experience in the Short-Term Insurance industry
Knowledge, Skills, and Abilities
- Knowledge SIL Policy wording interpretation
- Knowledge of Underwriting requirements
- Sound knowledge of the Consumer Protection Act and Short-Term Insurance Act
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