Job Classification
Requisition 135903 - Melissa Cloete
Cluster - Nedbank Wealth Cluster - Wealth Management SA Division - Credit Risk Business unit.
Closing Date - 01 October 2024
Job Family
Administration, Operations and Facilities
Career Stream
Administration, Transactional Processing and Production
Leadership Pipeline
Manage Self: Technical
FAIS Affected
Job Purpose
We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.
Key Deliverables
- Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
- Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.
Job Responsibilities
- Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
- Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers.
- Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
- Provide feedback daily/weekly/monthly.
- Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
- Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
- Sharing knowledge with all stakeholders.
- Manage own efficiency by drafting and implementing team's strategies.
- Enhance processes by constantly seeking innovative improvements to the credit systems.
- Adapt to changes in Legislation by enforcing compliance to the changes.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiatives.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Successfully completed NQF Level 6 of Higher in a Finance or Credit-related field
Minimum Experience Level
- Minimum 1 year experience in a Credit role in a Banking environment.
- Minimum 2 years experience collecting Arrears or Excess accounts.
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Business writing
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
Behavioural Competencies
- Adaptability
- Communication
- Collaborating
- Customer Focus
- Decision Making
- Managing Work
Please contact the Nedbank Recruiting Team at +27 860 555 566
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