Job Purpose
The purpose of a Logistics Coordinator is to coordinate day-to-day operations and maintain compliance with the dispatch areas.
Job Objectives and Functions
- Frontline Collections
- Order dispatching to clients.
- Managing order escalations.
- Provide in-person customer service when required.
- Delivery Dispatch
- Dispatching orders to 3PL.
- Follow up with 3PL to determine accurate ETA.
- Resolve all 3PL exceptions.
- Managing delivery escalations.
- Prepare and manage PCP (pack, container, picking), open work, PND (pick and drop location), invoice, bad address, and exceptions reports.
- Managing and execution of import/export documents and requirements.
- Maintain relationship with third party logistics partner and clients.
- Cancellation and Stock Control
- Monitoring and moving of cancelled orders in logistics location.
- Daily spot checks.
- Monthly count and reconciliation of orders in locations.
- Conduct RCA (root cause analysis) of missing or displaced stock.
- Customer Service
- Assist in the management of customer service in logistics.
- Resolve customer queries.
- Project Planning
- Plan and coordinate assigned forward logistics projects.
- Complete and file all required documents.
- Ship and track final products to the clients’ requirements.
- People Management
- Route Planning
- Confirmation of next-day shipments.
- Plan optimised route for delivery of shipments.
- Prepare delivery notes.
- Assign deliveries to Barron driver.
- Manage delivery exceptions.
- Health and Safety
- Responsible for ensuring that health and safety policies are adhered to.
- Housekeeping
- Organize and file department documents.
- Accountable for practicing basic housekeeping principles to ensure that workstations are tidy.
Job Requirements
- Qualifications
- NQF 4 – Matric – Essential
- NQF 5 – Supply Chain Management – Essential
- NQF 6 – Logistics Management – Desirable
- Experience
- Dispatching and customer service – 2-3 years – Essential
- Skills
- MS D365 – Warehouse Module
- Verification skills
- Communication skills
- Leadership
- Computer skills
- Knowledge
- Product knowledge
- Warehouse Management System
- Bulk Movement Procedure
- Health and Safety principles
Reports to: Outbound Logistics Manager
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