Responsible to: Group General Manager
Responsible for: All Hotel Operational functions including:
- Food and Beverage
- Banqueting/Events
- Front Office and Concierge
- Housekeeping
- Engineering
- SPA & Health Club
Main Scope of Job
To ensure the smooth running of the day-to-day hotel operation in accordance with all international hospitality standards and in line with company policies and procedures – achieving optimum financial returns for the company/owners, whilst ensuring highest levels of employee and guest satisfaction.
Duties and Responsibilities
- Establish hotel marketing plan working closely with the Director of Sales, ensuring clear action plans to penetrate key market segments.
- Maintain close liaison with Market Analyst to monitor market trends, competitive data and business forecasts.
- Work closely with the Director of Finance to establish annual hotel operating plans, identifying and responding to margin and cost improvement opportunities.
- Lead the operational team of the hotel with the objective to maximize efficiency and to achieve the highest volume of revenues and EBITDA.
- Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer-focused approach to hotel operations at all times.
- Attract, develop and retain an effective team of department heads and employees, whilst adhering to all company and legal standards.
- Monitor and overview consistent training and development plans for all employees to ensure positive guest experience, high employee morale and strategic continuity planning within the hotel and the company.
- Implement and adhere to standard policies, systems and procedures relating to hotel operations, including maintenance, environmental health and safety systems and quality standards.
- Provide clear leadership for quality and take necessary initiatives aligned with business goals and objectives, maintaining close liaison and support for the team.
- Monitor employee morale and turnover, proactively supporting the Employee Satisfaction Survey process and ensuring action plans are established and followed up to address issues.
- Ensure that building and plant are maintained to company and legal standards – prepare a plan including all necessary investments to guarantee short and long term standards with a special emphasis on guest experience and the hotels positioning in the market environment.
- Ensure a cost-effective, innovative and quality rooms / food and beverage operation in the hotel through effective product planning, marketing and product presentation.
- Monitor IT implementation standards and track software enhancements to ensure best use and application.
- Monitor purchasing activities and promote actions to achieve best value for money while maintaining corporate and divisional standards.
- Establish positive contacts within internal organisation to ensure best use of company’s skills, services and professional knowledge.
- Institute a clear communication strategy within the hotel and supporting teams to ensure effective sharing and updating of information throughout the property, including a structured and active meetings and briefings process.
- Identify opportunities for resources and facilities to be shared between the sister properties and focus on implementing best practices.
Job Type: Full-time
Education:
Experience:
- Hotel Manager or Hotel Operations Manager: 4 years (Required)
Language:
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