Job brief
12 Month Contract.
International Client is looking to employ a Team Lead to lead the business/customer facing IT service management operations team.
Responsibilities
- Develop ITSM tactical plans and implement approved IT service management strategies.
- Collaborate to design customer-focused IT services.
- Lead the IT Service Management Operations team.
- Build relationships with key stakeholders.
Requirements
- Matric / Grade 12.
- Tertiary Qualification - NQF 7 Degree or similar coupled with ITIL Certification.
- Min 8 years experience managing IT support, services, and key processes including incident, change, service request, and major-incident management.
- Vendor management experience and leading technology change and deployments essential.
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