We are currently looking for an experienced Communications Engineer to join our dynamic and driven Technical Team. The successful candidate will assist with the installation, maintenance, and support of systems based on Avaya and Asterisk products. The candidate will lead a level 1 team of engineers and mentor when required.
Key Duties and Responsibilities
- Installation and support of products as listed above
- Keeping CRM tickets up to date - from initial assignment to completion of support requests
- Working closely with the Communications Administrator to manage appointments and meet client expectations
- Ensure technical best practices are used for all product and service installations
- Ensure all installation deadlines are met
- Communicate risks, issues, and progress to Projects and Operations
- Full documentation and handover to maintenance/call center and accepting handover from presales for new clients
- Manage L1 engineers and ensure tickets are updated timely
- Assist with product demonstrations and testing
- Client handover and training
- Communicate customer requirements back to Reflex
Minimum Requirements
- Grade 12
- Own reliable transport and valid driver’s license
- Minimum of 2 years’ experience in a voice engineer role
- PABX certifications
- Avaya IPO, ACCS (call center) certifications and experience
- Solid networking knowledge - installation, configuration, and maintenance of network devices (layer 2 and 3), including switches, wireless access points, and network access control applications
- Network configuration knowledge must include creation of VLANs, packet tagging, configuration and testing of STP and QoS, and troubleshooting ability
- Solid VoIP knowledge - installation, configuration, and maintenance of VoIP-based PABX systems and call centers
- Working knowledge of different provider links and last mile connectivity into the provider edge
- Good communication skills and ability to build strong working relationships with all levels of staff and clients
- Good planning and organization skills
- Sense of urgency and desire to get the job done on time and to the highest standard
Advantageous Requirements
- Working knowledge of VoipMon
- Working knowledge of core routing/billing engines
- Working knowledge of Halo
- Working knowledge of PRTG
- Working knowledge of Session Border Controllers (Oracle and AudioCodes)
- Linux skills
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