Ref No: 3219 - Pharmacist Order Processing Manager R845k CTC per annum
Salary: R845k CTC per annum
Location: Parow, Cape Town South
Company: Express Employment Professionals SA Head Office
Our client, a leading pharmaceutical company, is looking for the services of a seasoned Pharmacist Order Processing Manager for their operations in the Western Cape.
Responsibilities:
- Assist with daily quality assurance processes, reports, and general query handling
- 1st Time Query resolution: > 98%
- Assist in compiling weekly and monthly reporting to both Provincial Department of Health and National Department of Health
- Call centre management of both Inbound and Outbound Calls
- Daily meetings with Managers regarding Service Level Agreements
- Overtime budget management and compliance
- Allocation of resources throughout Order Processing
- Liaison between support departments and business take-on's
- Capacity planning for new business take-on's
- Probation & Performance Management
- Resolving Stock challenges
- IR interventions
- Ensure that the Western Cape Central dispensing unit (WC CDU) Order Processing Department is operating effectively and efficiently within the WC CDU SLA
- Understanding of the WC CDU Penalty Matrix
- Compiling and management of new SOP's
- Management of Operational expenses within budget
Minimum Requirements:
- BPharm Degree from a recognised University
- 5 to 7 years Admin Management experience
- 5 to 7 years Supervisory and Management experience
- 2 to 3 years experience and working knowledge of the Western Cape Central Dispensing Unit (WC CDU)
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