Business Segment: Personal & Private Banking
To take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
Minimum Qualification
- National Certificate in Banking (NQF5 FAIS recognised qualification)
Experience Required
- 3-4 years branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
- Familiar with the legal aspects regarding cheques and cash handling. Knowledge of the functions of other departments within the branch.
Additional Information
- Articulating Information
- Examining Information
- Following Procedures
- Making Decisions
- Managing Tasks
- Producing Output
- Upholding Standards
- Application & Submission Verification (Business Banking)
- Banking Process & Procedures
- Customer Acceptance & Review (Consumer Banking)
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