Client Care Consultant (Digital & Printing)
PRETORIA
Permanent
R7000
Client Care Consultant
Our client in the Digital printing industry has an opening for a Client Care Consultant in their call Centre.
Job Specification:
- To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience.
- Ensure all operational protocols are adhered to at all times.
- Identifying opportunities to improve the service process and customer experience.
- Handle challenging customers in a highly pressurized environment.
- Ensure SLA, ring time and abandoned rate within agreed norms.
- Capturing all customer interactions whether from email or telephonic on the Q-Photo CRM system.
Requirements:
- Fully bilingual in English and Afrikaans in both verbal and written communication.
- Conflict management.
- Quality & customer focused.
- Influencing and persuading.
- Overcoming objections and be assertive.
- Team player & can work independently.
- 2-3 years previous experience in a Call Centre environment in sales or online support.
- Understanding of contact centre environment and technology.
- Preferably have a similar background such as copy centre or photography in general.
- Matric/ Diploma.
Please send Updated CV, Qualifications, and last payslip to .
AtripleA Recruitment and Temps
Posted 2023-05-14
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