Head: Customer Support Services (B2C - Fintech) (JB4762)
Location: Rosebank, Johannesburg (Office Based)
Salary: R80 000 - R90 000 CTC per month
Type: Permanent
Join an innovative fintech company revolutionizing the way users manage and transfer money through an advanced app.
Minimum Requirements:
- 6 or more years of supervisory/management experience within customer support services.
- 3 or more years of B2C customer support experience; specific to fintech, eCommerce, or similar industries.
- Completed business-related degree.
- Live chat support and transaction monitoring expertise.
- Highly tech-savvy with a deep understanding of banking app functionalities, able to leverage technology to optimize customer support and streamline processes within a digital financial services environment.
- Data analytics and VOC strategy implementation.
- Budget and risk management.
- Knowledge of the KYC process.
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