MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
- offer its clients excellent service, superior value products, and fair treatment always;
- be an employer of choice;
- be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
This is a specialist position that reports directly to Operations Manager: Claims. The role is accountable for the execution of a compliant and effective claims administration function for both underwritten lives and simple funeral claims.
Key Responsibilities
- Assess and execute Life and Funeral claims.
- Undertake the full process of administrating a Life/Funeral claim from receipt to payment.
- Build relationships with external partners in getting claims information and expediting claim settlements.
What Will Make You Successful in This Role?
Qualification & Experience
- Grade 12 and a medical or nursing qualification.
- Experience in financial distribution services, preferably reinsurance.
- Minimum 2 years of experience in claims assessment.
- Assessor certification will be advantageous.
- Medical background experience.
Knowledge and Skills
- Financial services industry knowledge.
- MiWayLife business and operating model.
- Financial services product knowledge (MiWayLife).
- Relevant regulatory legislation and compliance knowledge.
- Policy contracts governance, clauses, cover.
- Claims and assessor principles, processes, and governance.
- Underwriting processes and guiding principles (basic).
- Medical/health assessment indicators and metrics.
- Call centre and sales processes.
- Client complaints processes.
Personal Attributes
- Self-development - Contributing dependently.
- Decision quality - Contributing dependently.
- Action orientated - Contributing dependently.
- Communicates effectively - Contributing dependently.
Core Competencies
- Cultivates innovation - Contributing dependently.
- Customer focus - Contributing dependently.
- Drives results - Contributing dependently.
- Collaborates - Contributing dependently.
- Being resilient - Contributing dependently.
Turnaround Time
If you meet the above criteria, and you are interested in applying for this role please submit your CV. The closing date for applications is 24th September 2024.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.
Our Commitment to Transformation
MiWayLife is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.
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