Welcome to SEB
As the Chief Experience Officer, you will be responsible for enhancing the client and member experience at SEB. Your role will involve creating strategies to improve client acquisition and retention, mapping client journeys, and working with internal and external stakeholders to identify opportunities for enhancement. You will also collaborate with various departments to ensure a consistent and positive brand image for SEB.
Responsibilities:
- Identify gaps in the client experience and work with stakeholders to improve them
- Map client journeys and analyze feedback to identify areas of improvement
- Collaborate with IT to support future Experience strategies
- Work cross-functionally to align client experience strategy with overall business strategy
- Monitor client feedback and sentiment to drive improvements
Skills Required:
- Strong communication skills
- Data-driven mindset
- Team player
- Growth mentality
Qualifications:
- Bachelor's Degree, Masters in relevant field preferred
- Experience in Product management, Project management, Customer service, Marketing, PR, and Sales
- Experience in EB or Financial services
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