Effective People Management
- Annual company goals met
- Subordinates meet key outcomes as defined in their JEPS
- Appraisals completed effectively as per agreed plan bi-annually
- Compliance with relevant processes and procedures, including disciplinary codes
- Succession / development plans in place
- Formal and informal feedback, including regular feedback to management
- Call cycles updated and captured on system as per company process
- 360 reviews (Project Smart)
Effective Teamwork and Self Management
- Performance Scorecard
- Formal and informal feedback
- 360 reviews (Project Smart)
Achievement of Project Objectives
- Process optimisation
- Achievement of project objectives and budget within deadlines
- Minimal deviation from project brief and effective implementation of solutions
Account Management Alignment
- Timely resolution of customer complaints
- Customer targets achieved
- Formal and informal feedback
- 360 reviews (Project Smart)
Effective Administration
- Accurate information submitted to client and management on an ongoing basis
- Accurate reporting
- Accurate payment of field staff on a monthly basis
- Formal and informal feedback
- Accurate, timely, relevant reporting and administration
Effective Budget Monitoring
- Adherence to monthly operating expenses guidelines
Operational Excellence
- Performance in operational excellence
- Formal and informal feedback
- 360 reviews (Project Smart)
Minimum Requirements:
- 6-7 years’ relevant experience at management level
- Relevant Diploma/Degree at NQF level 7
- Excellent computer skills and proficient in Microsoft Office
- Excellent verbal and written communication skills
- General business skills
- Leadership skills
- Problem solving ability
- Organisational, time management and people management skills
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