Description
Our client in the Wholesale industry is currently looking to employ a Workshop and Spares Coordinator based in Johannesburg (City Deep).
A wonderful career opportunity awaits you!
Requirements:
- Matric with Mathematics.
- A technical qualification, such as N4 Electrical or similar, is required for a solid technical understanding.
- Strong mechanical background.
- Strong customer service orientation.
- High level of computer literacy.
- Sales ability.
- Ability to manage client expectations effectively.
- Capability to prioritize and balance scheduled jobs with breakdowns.
Responsibilities and expectations but not limited to:
Task Management:
- Take ownership of the daily tasks in the workshop/service department.
- Distribute tasks among workshop technicians to ensure timely and efficient completion of repairs, installations, and commissioning.
- Routinely assess the workload and prioritize tasks based on urgency and technician capability.
Service Coordination:
- Monitor the services being provided and stay updated on any changes introduced or discontinued by suppliers.
- Evaluate service quality and identify areas for improvement.
- Resolve issues related to the delivery of services.
Client Interaction:
- Answer phone calls and emails promptly.
- Maintain and track client service records.
- Build and manage client relations to ensure trust and satisfaction.
- Provide quotations to customers by identifying components for repair, service, and parts inquiries.
- Handle breakdown notifications and ensure timely and effective communication with clients and representatives.
Team Collaboration:
- Work closely with spare parts, proposal, logistics, sales, and other departments to ensure coordinated activities and timely, accurate responses.
- Coordinate after-hour calls and schedules with technicians.
- Communicate technician job-related issues with relevant stakeholders.
Administrative Duties:
- Control the technician job card process, from creation to closure.
- Ensure technicians remain productive and that their hours are traceable.
- Manage stock movements of parts on Unity and issue parts on the Portal (integrate).
- Generate timely reports on technician productivity.
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