Department of Co-Operative Governance and Traditional Affairs
- Reference Number : REFS/021502
- Directorate : Rapid Response Unit
- Number of Posts : 3
- Package : 849 702.00 per annum (all-inclusive package)
- Enquiries : Caiphus/ Andy, cell: 071 474 7078/51
Requirements:
- Matric plus NQF Level 7 qualification in Social Science / Political Science Public Management or equivalent qualification. Coupled with a minimum of 3-5 years of experience at management level in a service delivery environment or relevant field.
- Competencies: Knowledge of Community Needs: In-depth understanding of the specific issues and challenges faced by the community. Knowledge of Social and Political Systems: Knowledge of how local, state, and national systems work, including policies and laws affecting the community. Knowledge of Resources and Services: Awareness of available resources, services, and support systems for the community.
- A valid driver’s license.
Duties:
- Conduct early Intervention on issues of lack of service delivery.
- Monitor and assess internally and externally on the resolutions of issues.
- Provide immediate action to ensure that action timeously taken.
- Provide support for communities.
- Communicate and coordinate proper communication with clients on issues raised.
- Track progress by regularly measuring project performance against the project plan.
- Track milestones, deliverables, and deadlines.
- Establish key performance indicators (KPIs) to gauge project health.
- Analyse data to identify trends, variances, and potential issues.
- Ensure the conducting of risk management by identifying potential risks and issues early on.
- Monitor risk indicators and implementing mitigation strategies.
- Utilise resources effectively and efficiently.
- Track resource allocation and availability.
- Utilise digital media platforms and communications to spread awareness.
- Ensure the tracking of issues raised received from the department/other government departments/municipalities and communities.
- Analyse community concerns raised.
- Provide reports on the concerns raised from communities.
- Develop tracking metrics and dashboards for monitoring of community concerns.
- Manage and collate info through referrals OOP CRM Hotline, Walk-Ins, etc for purpose facilitating resolutions.
- Interact with different municipalities through regional support meetings.
- Conduct audit of service delivery concerns.
- Liaise with presidential hotline on issues that might have impact in terms of department and municipalities.
- Interact and survey service delivery issues working jointly with CDW Unit.
- Do Public Speaking and represent the interest of community concerns in relevant forums.
- Convening regular meetings through municipalities with relevant stakeholders.
- Generate reports on community concerns.
- Prepare weekly report.
- Facilitate the conveying of road shows for feedback to communities in municipalities.
- Form mediation and facilitate discussions between conflicting parties to reach a resolution.
- Negotiate by working with various stakeholders to find common ground and achieve mutually beneficial outcomes.
- Acknowledge receipt of complaints from communities directed to government departments and municipalities.
- Work with support units (internal and externally within the department) to address community concerns of service delivery issues.
- Coordinate department responsible to fix service delivery issues or concerns.
- Provide feedback to Department/other government departments/municipalities and communities.
- Provide quarterly report on community concerns.
- Engage in local service projects.
- Monitor the petitions referred to Department and municipalities.
- Facilitate the provision and consolidation of the responses to the petitions referred to the Department/other government departments/municipalities.
- Preparation of weekly report on progress and resolutions of the petitions referred to the Department and municipalities.
- Conduct capacity building sessions on the access to government services.
- Manage and solve conflict within the Region.
- Manage the PMDS of the Region.
Notes:
- It is our intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities.
- Applications should be submitted strictly online at or and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted).
- It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
- Following the interview and exercise, the selection panel will recommend SMS candidates to attend a generic management competency assessment. The certificate for entry into SMS and full details can be sourced by the following link: .
- Preference will be given to female applicants for SMS posts.
- Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.
Employer: Department of Co-Operative Governance and Traditional Affairs
Location: Johannesburg
Closing Date: 16-09-2024
Criteria Questions:
Do you have a Matric plus NQF Level 7 qualification in Social Science / Political Science Public Management or equivalent qualification?
Do you have 3-5 years of experience at management level in a service delivery environment or relevant field?
Do you possess the following competencies: Knowledge of Community Needs: In-depth understanding of the specific issues and challenges faced by the community. Knowledge of Social and Political Systems: Knowledge of how local, state, and national systems work, including policies and laws affecting the community. Knowledge of Resources and Services: Awareness of available resources, services, and support systems for the community?
Do you have a valid driver’s license?
Please Note:
- Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.
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