Sena Financial Services is a growing Intermediary and Financial Advisory Services company specialising in COID administration and distribution of Value-added Life Insurance Products.
Purpose of the job
We are looking for an energetic, well-spoken Customer Service Consultant to join our team and answer questions and requests from our customers. This role requires a person with excellent interpersonal skills to help our customers by addressing inquiries, resolving issues, and offering suggestions for additional products and services.
Key Duties
- Learning about the company’s products/services and remaining updated with any changes.
- Listening to customer’s concerns and providing information, answers, or responses.
- Communicating with customers by email, phone and face-to-face.
- Obtaining and correctly recording customer’s information.
- Maintaining a detailed record of the client’s queries and complaints.
- Ensuring customer satisfaction and identifying opportunities to upsell other products and services.
- Providing effective assistance during high call volumes.
- Escalating contentious enquiries and complaints to Management when necessary.
- Adhering to company policies and procedures.
- Living company values.
- Participating in company Projects from time to time.
- Meeting with management to discuss possible improvements to the company’s customer service.
Skills and Competencies
- Ability to work with people.
- Ability to work under pressure.
- Persuasion and influencing skills.
- Good Interpersonal skills are essential.
- Post Matric Diploma or Degree.
- Must be deadline-driven with good time management and organisation skills.
- Ability to work under pressure and adapt well to change.
- Excellent knowledge of MS Office.
- Ability to create and deliver presentations tailored to the audience’s needs.
- The person must be multilingual with the ability to speak English and a minimum of 2 African languages e.g., Zulu, Xhosa, Sotho, Pedi and/or Tshivenda.
- Must be willing to work late when required.
- Timekeeping should be a part of your character.
- Good problem-solving skills.
To apply email your cv to:
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