Job Overview:
Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if your answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.
Job Responsibilities:
- Providing excellent customer service, with customers' issues being resolved first time around.
- Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
- Build rapport with customers, get to know their individual needs and put their interests first.
- Excellent time management skills.
- Convert incoming customer service calls into sales.
- Explain to customers the offer and the product benefits.
- Conduct needs analysis, understanding the client’s requirements so you are able to offer the customer the best product for them.
- Building great rapport with your clients, to ensure there is a trust level built.
- Act as a brand ambassador of our client.
Job Required Requirements:
- Grade 12 or a NQF 4 Equivalent.
- Outbound/Inbound sales experience (local/international).
- Minimum 6 months sales + 6 months customer service.
- Recent 1-year unbroken tenure.
- Resides within a 30 KM radius from the office.
Skills Required:
- Excellent verbal communication.
- Soft Skills.
- Sales Ability (comfortable with handling objections, building rapport, needs analysis).
- A solid background in targeted customer service.
- A driven mindset and a love for hitting targets.
- Attention to detail, so the conversation is correctly captured and actioned.
- Customer centricity.
- Ability to multitask.
Preferred Skills:
- Advanced sales/upselling or retentions experience.
What else to expect?
- In a 4-week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
- Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
- You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.
Company Benefits:
- Medical Insurance.
- Group Life Cover.
- Early Life Bonus - R2500 (first 4 months based on attendance).
- Attendance Bonus - Up to R1750.
- KPI Bonus.
- Free Breakfast Monday.
Core Behaviour:
Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:
- Confidential, reliable, and genuine.
- Dynamic, passionate, and determined.
- Friendly, compassionate, and cooperative.
"It's not just about what we do, but the way we do it. And it's our values that make us special."
Apply
#J-18808-Ljbffr