Junior Digital Motor Assessor-2
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Provide administrative support in capturing, tracking and validating information on own damage claims.
You Would:
- Execute on the full role of Claims CoE Ambassador to ensure contribution to the achievement of the business strategy and ease of doing business.
- Control motor claims spend
- Act in accordance with motor claims service processes and procedures
- Control individual expenses.
- Control repair cost within set target
- Ensure SLA adherence of daily productivity, TAT and Inventory levels
- Complete assessments, additional FRC’s and queries within specified time
- Request assistance from Operation Team Leader if required on a claim (e.g. if guidance/approvals are required)
- Ensure completeness and accuracy of information received on Abuntex
- Ensure accident description ties up with damages to vehicle
- Check time and date of accident for any abnormalities
- Check correct photos attached to Abuntex
- Confirm license disc and VIN number to Policy details
- Check warranty status of vehicle, confirm with dealer if needed
- Estimate accurate repair time to manage car hire costs
- Ensure SLA is adhered to with regards to rates
- Go through Abuntex graphics in a systematic way ensuring each item selected is needed
- Opt for repair rather than replacement of parts where possible
- Note all changes or notes on Audamails
- Ensure accurate assessment upfront reducing additional variance
- Send all assessment for partsourcing to verify all part prices
- Verification of all documents submitted by ABR’s
- Ensure correct coding of write-off vehicles as per the code of salvage
- Accountable to handle for the following claim types:
- Driveable non-structural and major structural
- Non-drivable claims
- Fast track
- Radio equipment and locks
- Accessories, tyres, rims
- Cosmetics
- Screening of merits
- And other claims as specified by your Team leader/Manager
- Attend to queries from all parties involved
- Liaise with client/broker whenever required to provide technical expertise
- Discuss all quotes, extra and FRC’s with ABR before making any changes
- Provide technical insights of all write-off vehicles with relevant stakeholders
- All WIP appointments must be discussed with TL prior to appointment
- Appoint WIP on claims where damages not visible on photos
- Notify SIU when any suspicions or abnormality arises on the claim
Continuous improvement to ensure effective service
- Maintain turnaround time on assessments
- Comply with best practice
- Enhance company’s visibility in the market
- Effective relationship with intermediaries and business partners
- Claims presence in the market
Service delivery to ensure customer satisfaction
- Maintain turnaround time on assessments
- Comply with best practice
Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding successes, issues, trends and ideas.
Experience, knowledge & skills required
- Matric equivalency or NTC3
- Audatex course
- Technical experience (panel beating/ spray painting/ mechanical/ estimating/ auto electrical) essential
- 5 Years in a trade of assessing/panel beating/spray painting/mechanical/estimating/auto electrical
The Recruitment process:
- TA Interview: This will be a discussion with a member of the TA Team to give you an understanding of our business, our culture & values and more context on the role. It will also allow up the opportunity to get to know you a little better, and ensure OMI can meet your needs
- Panel Interview: This will be with 2 members of the senior leadership of the data team and 1 member of the HC leadership team
- Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with MIE & Internal Verification
- Final Feedback
All About OMI:
For more information, visit Old Mutual Insure or follow our LinkedIn page.
Closing Date : 20 September 2024
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
The Old Mutual Story!
About Us
Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.
We are rooted in our purpose of Championing Mutually Positive Futures Every Day and believe that a great customer experience is anchored in a great employee experience.
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