Job Description
To drive compliance with regulations by implementing and maintaining internal controls, identifying process improvements, and supporting new product implementation and development. To take responsibility for managing significant components of the day-to-day trade execution operations and maintain service level agreements with various stakeholders.
Are you someone who can:
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
- Develop and implement an area operational plan in achievement of business objectives.
- Manage business process efficiency and improvement by identifying and directing the analysis of existing processes to identify gaps and opportunities for improvement to mitigate operational risk.
- Ensure all processes are documented and updated regularly.
- Implement, monitor, and control business processes according to quality standards, policy, and compliance requirements.
- Work closely with Operational Managers to monitor exceptions and ensure they are resolved promptly.
- Analyze and address operational breakdowns and gaps, including identifying root causes and resolving/escalating to relevant stakeholders.
- Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable, and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.
- Monitor customer feedback reports and align processes to maximize efficiencies.
- Ensure compliance with relevant statutory, legislative, policy, and governance requirements.
- Identify system issues and liaise with Technology to remedy them, and work with the team to identify opportunities for system enhancement.
- Implement and provide input into the development of governance and compliance procedures and processes, identifying risks.
- Network and participate in specialist risk forums where required.
- Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
- Control expenditure and identify process improvements to contain and reduce costs.
- Identify and utilize opportunities within the product operational fulfillment processes for revenue growth to deliver on sales targets.
- Ensure that teams in operations maintain a full understanding of both internal and external customer needs to deliver a quality service.
- Align customer service solutions to the business operational plan and organizational values and service standards.
- Communicate how customer service solutions will be implemented and secure buy-in.
- Ensure product knowledge and advice is technically accurate and provide customers with relevant information.
- Ensure resolution of customer queries and complaints timeously and ownership of issues.
- Build relationships that allow for managing expectations and sharing of knowledge.
- Understand competencies and skills required for own and employee development and performance.
- Identify development needs and select effective solutions to address these needs.
- Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
- Provide on-the-job coaching and guidance.
- Manage team delivery against goals in the area of responsibility.
- Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies.
- Participate in Talent Management practices and processes in line with HR policies.
- Implement employment equity plan targets in all recruitment and employee movement activities.
- Manage performance of employees by clearly defining goals and objectives.
- Ensure skills are transferred in specific functions.
- Ensure conflict resolution and respond to any complaints or concerns.
- Set relevant stretch goals for the team and motivate achievement.
- Participate and contribute to a development culture where information regarding successes, issues, trends, and ideas are actively shared.
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies.
- Participate in specialist communities of practice and contribute positively to knowledge improvement.
- Complete market community testing and attend market initiative workshops.
You will be an ideal candidate if you have:
- A minimum of a bachelor’s degree in the discipline of Finance, Commerce, or Investment Banking.
- Preference for a Post Graduate qualification in Finance, Commerce, Investment Banking, or Trading.
Experience and Skills
- Minimum of 3 - 5 years’ experience in a similar environment, with 1 - 2 years ideally at junior management level.
- Minimum of 5 - 8 years’ overall experience in a similar environment in the Corporate Investment Banking (CIB) industry.
- CIB operations process management and team leadership.
- Financial markets and CIB product knowledge.
- Basic operational risk knowledge in financial services (investment banking), including KYC and AML.
- Financial and accounting knowledge.
You will have access to:
- Opportunities to network and collaborate.
- Challenging working environment.
- Opportunities to innovate.
Job Details
Application Closing Date: 16/09/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.
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