Role: Assistant Night ManagerDuration: 3 Month initial contractLocation: Fulham (ON SITE) 4 Days on 4 days off(Main Responsibilities): Overall supervision and responsibility for the 2 hotel buildings including all operating F&B outlets during the shift.Assuming and demonstrating the role of senior manager on duty during the rostered night hoursResponsible for ensuring excellent communications between Day and Night teamsEnsuring for the safe-keeping and administration of the main DM safe and all monies during the nightResponsible for the training and performance management of Night staff in support of the Night ManagerEnsuring and supporting the best possible manning of all areas in line with business expectationsEnsuring and being able to demonstrate confidence and competence in all emergency procedures.To efficiently manage hotel availability such that revenue opportunities are maximisedEnsuring the Night team are best served and able to manage guest expectations, concerns and queries, which includes being familiar with products and promotions available to guests.Management of all operating systems required and active during the night hours – this includes, but is not limited to, Opera, CRS, Micros, Techlive.Being able and confident to deliver efficient accident reporting and First AidAdherence to all credit and financial procedures as laid out The smooth running and delivery of all night audit requirementsDemonstrating good and efficient working relationships with support teams at night across the Stadium and with other M&C night teams.Organise department’s rotas and staff holiday’s requests.Ensuring the attendance of all night staff to all statutory trainingBeing responsible for the safe service of alcoholTo be a smart, personable and professional ambassador the client (Measures of Performance):Customer Feedback AuditsPDPQualifications: EssentialsAble to work night shiftsExperience of managing a front desk team Excellent communication skills both verbal and writtenCommitted to delivering excellent customer service both face to face and telephone Experience of working in a busy environment Flexible to adapt to changing priorities Excellent presentation skills Previous staff training experience Good knowledge of health and safety Desirable Experience of working in a busy environmentExcellent presentation skillsExperience: Essential Previous experience as Night Manager in a 4-star HotelExperience in responding guest reviews Please apply to be considered for this role