Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.Your Future Starts HerePURPOSE OF JOB:Bytes Software Services are currently seeking an experienced Security Support Consultant to join their valued team of motivated engineers in delivering first class support to their customers.Bytes’ experienced engineers are the lynchpin of our business and proud to act as an extension of our client's IT teams, delivering best in breed support and service to our customers. Each support consultant receives full support, training, and unlimited career progression in this challenging and varied role within a fun, dynamic team.Your proven track record of delivering excellent customer support will mean you play a vital role in ensuring our customers get maximum benefit from their infrastructure. The successful applicant would play a pivotal role in keeping standards high and be rewarded accordingly.KEY RESPONSIBILITIES:Become a fully participative member of the SPARC support team, providing quality telephone-based support, and at times, consultancy to Bytes’ customersResponsible for dealing with Tier 2 and Tier 3 tickets with the aim to resolve tickets in the most efficient mannerEnsure tickets are logged and updated within the SLAs throughout the support request life cycleCollaborate and share knowledge with the team to assist in case resolution and sharing knowledgeIndividual Responsibilities:Provide 3rd line telephone support for the Check Point product suiteReplicate and resolve customer issues where possible prior to vendor escalationMeet external and internal SLAsMaintenance and development of the lab infrastructure Undertake continual learning to maintain and acquire technical knowledge and skills in addition to providing internal training where requiredAssist the Implementation Team as and when required with delivery of customer projects and vendor escalationShifts to cover between 08:00-18:00 UK time On Call cover (1 in 5)QUALIFICATIONS, EXPERIENCE, & SKILLS:Educational Qualifications:Educated to GCSE Level with minimum of A-C Grade in Math and English or equivalent - Essential Professional QualificationsCheck Point Certified Security Expert (CCSE)- ESSENTIALCheck Point Certified Security Master (CCSM)- DESIRABLEYears of Experience3 + years of experience as a senior Check Point support engineer -ESSENTIALOther RequirementsSolid understanding of networking technologies and network troubleshooting tools - ESSENTIALPossess a thorough understanding of the Check Point Firewall and Endpoint suite- ESSENTIALExperience of providing telephone support for F5 -DESIRABLEExperience in supporting Forcepoint/Websense - DESIRABLE