About the roleAs a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of our UK based customers. You are responsible for the technical implementation and maintenance of our Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to our Lead Customer Service Engineer and work with both our Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin.Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests.Analysing and diagnosing errors and faults Proactively drive incidents through to resolutionCollaborate with our engineering teams, in the UK, Vienna and wider Frequentis global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live servicesCollaborating with Product Management team on continuous product improvement based on customer feedbackSite acceptance testing Your Qualities Customer & Service focussed Passionate about ITA strong communicatorAble to build relationships quickly and have a positive impactSolutions focussed in how you think and actProactive and able to balance multiple priorities Passionate about personal learning & developmentAble to travel regularly– both within UK and to Vienna HQAllow for Security Vetting (SC/MPPV3) Your ExperienceKnowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Computer Aided Dispatch (CAD) system experienceIncident management and problem resolution experienceMicrosoft operating platforms, including Microsoft cloud-based services (Azure)Microsoft SQL Server deployment and management ideallyWAN/LAN hardware, configuration and managementMicrosoft MTA or MCSA, Juniper, Cisco & Dell qualified ideallyAzure fundamentals (AZ900) Security and compliance (SC900) qualified ideallyVirtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMSHardware:Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SANKnowledge of ITIL processes in a support environmentTelecommunications systems experience (telephony/ Radio integration) For more information on this position, please contact Lewis Dunn at ARM on 02392 228237 or email your CV and covering letter to Lewis.Dunn@ARM.co.uk.