CONTROL ROOM SHIFT ENGINEER - DATA CENTREFarnborough locationsponsorship not providedThe Control Room Shift Engineer will be based on site in Farnborough, reporting to the Control Room Engineering Supervisor whilst also working with the Campus Technical Facilities Managers and the Service Desk team on a day-to-day basis.The principal purpose of this role is to operate the Command and Control Room in ensuring the engineering systems availability, reliability and overall efficiency in support of continuous 24 x 7 x 365 operations to customers. The Control Room Engineer will be responsible for ensuring that, in the event that engineering system parameters are not met, incident management procedures are correctly implemented.Responsibilities• Supporting compliance of Health, Safety and Environmental standards at all times• Ensuring the engineering systems are proactively monitored via the Building Management and Electrical Management systems (BMS / EMS) 24 x 7 x 365• Conducting engineering-based assessments on BMS / EMS based alerts, evaluating operational and customer service risk, reporting validated alarms in accordance with IncidentManagement (IM) procedures• Reporting issues pertaining to engineering systems availability and /or design efficiency, assessing technical Design and O&M information and associated schematic drawings.• Support Preferred Maintenance Contractor (PMC) with first line incident response, containment and resolution, providing technical support and assistance to operational staffin the progression and closure of incidentsDutiesKey tasks and responsibilities include but are not limited to:• Co-ordinating / collaborating with colleagues and supplier partners ensuring to maintain a customer first approach to the delivery of facility services at all times• Having a clear understanding of Data Centre engineering systems, mechanical and electrical, fire and public health design standards and engineering systems operation and maintain comprehensive technical records at all times• Act as first response for incidents, coordinating technical response from maintenance contractor and liaise directly with service desk, Technical Operations team and SLT.• Having / supporting a clear understanding of both technical standards and emergency engineering procedures in support of task management and subsequent delivery, maintaining comprehensive up to dates records at all times• Ensuring technical incident evaluation scripts are accurate, events are validated and where applicable reported in accordance with IM procedures whilst maintaining a comprehensive record of service level agreements at all times• Maintaining and utilising the Control Room playbook and associated documentation• Supporting Technical Innovation Hub, using analytical data to support operational improvements• Operating and maintaining CAFM system, ensuring that planned, corrective and reactive tasks are responded to and delivered in accordance with customer SLAs and KPIs• Reviewing planned maintenance records, ensuring that maintenance has beencomplete, to the correct standards and that all associated paperwork is in placeQualifications and Experience• A recognised level 3 or above trade qualification in a Mechanical Engineering, Electrical Engineering or Building Services• Member of a professional engineering institution (CIBSE, IMechE, IET)• 2+ years’ experience in critical building engineering services• Demonstrable experience of working with BMS and EMS systems• Demonstrable extensive experience of working with CAFM systems• Attention to detail and a passion for excellence• To work closely with the engineering & operational teams providing technical support to deliver the projects to plan• Demonstrable understanding of technical O&Ms, drawings and description of operations• Ability to work well under pressure• Self-motivated, confident and capable to work as an individual but also a strong teamplayer• Effective communications skills, including the ability to define, explain and present issues and requirements in a technical manner and organising and structuring information so that it is accessible, intelligible and up to date• Confident of own knowledge/ability• Ability to work in confidence, as required, to meet commercially sensitive and secure business standards• Thorough and analytical approach to work and ability to finish a job