Our client is seeking a Customer Service Consultant to maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.
To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
KEY RESPONSIBILITIES:
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Key Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Accounts Manager to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
MINIMUM QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE:
- 3 years B- Degree.
- At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
- Excellent command of the English language.
- Must have excellent communication and interpersonal skills.
- Must pay attention to detail.
- Must be focused on achieving results.
- Must be a team player.
- Must have business acumen and be able to communicate at all levels.
- Must be highly computer literate.
- Demonstrate excellent organisational skills.
- Must have own vehicle and valid driver’s licence.
*Only shortlisted candidates will be contacted*
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