Key responsibilities:
1. Relationship Management
- Serve as the primary point of contact for assigned partners, addressing their needs and ensuring satisfaction.
- Build and maintain strong, long-lasting relationships with partners by understanding their business needs and objectives.
- Conduct regular checks-ins with partners to review progress, gather feedback, and identify areas for improvement.
2. Service Delivery and support
- Ensure timely and successful delivery services according to partner requirements and objectives.
- Coordinate with internal teams to resolve any issues or concerns.
- Monitor service performance against agreed-upon service levels, ensuring any issues are promptly addressed.
4. Reporting and analysis
- Track and analyse key account metrics.
- Prepare and present regular reports on account status, partner feedback, and opportunities for improvement.
- Utilise data to identify trends, anticipate partner needs, and make informed decisions.
5. Collaboration and communication
- Collaborate with cross-functional teams to ensure partner needs are met and to improve overall service delivery.
- Communicate effectively with internal stakeholders to provide partner insights and feedback.
Key requirements:
Experience:
- Minimum 2 years' of experience in account management or a related role.
- Experience in negotiating contracts and managing SLAs.
Skills:
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
- String problem-solving skills and ability to handle challenging situations.
- Ability to manage multiple accounts and prioritise tasks effectively.
- Detail-oriented with strong organisational skills.
Personal attributes:
- High level of professionalism and customer focus.
- Strong team player with a collaborative approach to work.
- Adaptable and able to thrive in a fast-paced environment.
- Proactive and self-motivated with a positive attitude.