Insurance Complaints Specialist (Standard Bank Insurance Brokers & FAIS)
Job Overview
Business Segment: Personal & Private Banking
Location: ZA, GP, Roodepoort, Ellis Street 4
To specifically attend to client’s complaints on behalf of the company for the short-term and long-term insurance and FAIS Ombudsman Complaints. To handle Standard Bank Insurance Brokers Short Term Complaints. To provide and facilitate informed, helpful, educative solutions to aggrieved clients to overturn their service experience journey from unsatisfactory to satisfactory and to provide long-term solutions to the business whilst acting as the custodians of Treating Customers Fairly.
Qualifications
- Completed Matric
- A Business-related qualification would be an advantage
- NQF 5 FAIS recognized Qualification
- RE
Experience
- 2 years’ industry related experience for both short term/long term
- 2 years’ working experience in the position
- Broad personal lines insurance experience
#J-18808-Ljbffr