You will report to the Director of Product & Customer Success (as part of the EAIT Business Management team) and will build the next generation of IT products to prepare our organization for the management of business operations of the future. Working with IT functions across the company, you will identify impactful opportunities and work with delivery teams to make solutions come to life!This is a hybrid role. We would require you to work in our Guildford office 1-2 days per week. Create product line vision, goals and roadmap based on solving partner and customer’s biggest problemsWork with your team to understand goals and projects, aligning the product strategy to their needsUncover underlying customer needs by understanding end user perspectives and pain points (focusing on the “why”) through research, empathy building and sentiment monitoringCollaborate with relevant team members to define goals that bring cohesive experiencesDetermine product strategy that aligns with EA’s broad product ecosystem, considering industry trends, vendor marketspace and organisational priorities Determine what capabilities and delivery approach will have the biggest return on investmentWorking with Customer Success Managers, transform research insights or customer requests into prioritised capabilities that solve the underlying needDefine and communicate customer journey, process maps and detailed user stories/feature requirementsPartner with engineering, UX and external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to valueTrade-offs and fit gap analysis to lead product decisions and set team member expectations Manage delivery cycle to take ideas from concept to implementationRefine requirements based on prototyping, hands-on testing and iterative feedback, being a bridge between customer desires and technical realitiesCreate end-to-end product release including feature design, integrations, data migration, cutover from legacy applications, support.Manage delivery plans, issues and decisions, anticipating risk and ensuring focus stays on maximising value within a timeline and resource constraintsManage budget and spend, improve return on investmentsTrack and communicate progress while managing customer, team member and leadership expectationsManage change and improve product to adapt to changing customer needsFacilitate collaboration with team member groups to lead process, people and policy changes to enhance product changesBuild awareness, excitement and knowledge of new features through several customer communication channels and potentially training material creation and facilitation of training sessionsWork with Customer Success Managers, solicit customer feedback and analyse data to constantly test product and approachQualifications/Skills:Business / Computer Science Degree or equivalent professional qualificationsExperience with Software Asset Management is essentialBuild subject matter expertise and customer empathy which is applied to create successful productsExperience of products & processes in the Software and Asset Management areaDemonstrated strategic vision and tangible goals in a complex, ambiguous, and through:-Proactive, organized and detailed planning including timeline & budget considerations-Comprehensive end-to-end thinking-Anticipate potential issues creative solutions