We are looking for a Customer Support Supervisor & Office Manager to join our team in the UK.About the JobOur mission is to consistently deliver excellent customer service to all Gilson customers. As Customer Support Supervisor & Office Manager, you will effectively supervise the Customer Support teams in the UK and The Netherlands, whilst following up with customers, confirming orders, taking inbound calls and emails. Part of the responsibilities of this role is to guarantee the office management activities are performed in coordination with the budget.Location: Dunstable, United Kingdom.Hours: Full time, 40 hours per weekBenefits: Holiday entitlement, 25 days per annum, excluding UK Public Holidays, pension and the option to join our healthcare scheme.About the RoleCustomer Service and People Manager activities (60%)Supervise the quote and order entry processes either through supervision of individuals who are responsible for completion of these tasks or performing these activities with “Best in class” standardsOversees in-house creation of quotations and pricing agreements (contracts)Organize the support to ALH and MLH Service team (Lab and on-site operations)Interacts with and supports customers by phone and email answering inquiries regarding order status, stock availability, pricing, received invoices, returns and creditsOrganize support to sales reps and INSS as regards to tenders & RFQsSupport local inventory planning in close cooperation with Sales and the central EU planning functionSupport annual or cycle sales and service stock counting activitiesMotivates and provides leadership for the staff maintaining a positive attitude and a focus on providing quality products and servicesSupport transitioning process of CS Team from an Operational/Admin organization to a Commercial organizationEnsure basic technical knowledge and ERP/CRM/webshop skills of customer service coordinators, organize full & refresh trainings in relationship with the European Business Process Management TeamAssess team performance, communicate clear objectives and organize regular communication to the teamLead local implementation of European projects (IT, Organization, Practices, Quality …)Support CS Team with the “Quote to Cash” process based on Business (practical activities)Other duties as assignedOffice Management (40%)Responsible for office safety, security, maintenanceMaintain office general supply inventory in coordination with budgetManage contract and price negotiation with office vendorsManage and maintain the lease for the buildingApprove (in coordination with local management) general expenses in compliance with budgetAssist with follow-up of annual local budgetMaintain, challenge, and find new vendorsThis job may require periodic travel between the UK and The Netherlands.About YouThe ideal candidate should have:Previous experience in Customer Service and Office Management (5 years minimum)People Manager experience (4 years minimum)Excellent communication skills, with the ability to converse (written and verbally) in both English and Dutch (essential)Proficient with ERP and CRMProficient with MS Office applicationsWorking knowledge of imports & customsAbility to work well with others and build relationships