The Splunk ITSI Specialist will be responsible for the implementation, configuration, and ongoing management of the Splunk IT Service Intelligence (ITSI) platform. This role requires a deep understanding of ITSI, strong analytical skills, and the ability to work collaboratively with cross-functional teams to ensure the reliability and performance of IT services.
Responsibilities
Implementation & Configuration:
- Responsible for Design, implementation, and configuration of Splunk ITSI to meet the business needs.
- Develop and configure key performance indicators (KPIs), service health scores, and service monitoring dashboards.
- Monitoring and Analytics by integrating data from various sources into Splunk ITSI.
Monitoring & Maintenance:
- Monitor the performance and health of services (viz. IT) using Splunk ITSI.
- Regular maintenance and updates to the ITSI platform to ensure optimal performance.
- Problem Troubleshooting and resolution of issues related to Splunk ITSI and related data sources.
Data Analysis & Reporting:
- Analyze data to identify trends, irregularities and potential problems affecting IT services.
- Create reports and visualizations to provide insights into service health and performance.
- Develop custom dashboards and alerts to support proactive monitoring and incident response.
Collaboration & Support:
- Work closely with IT operations, development, and security teams to understand their monitoring needs and implement appropriate solutions in Splunk ITSI.
- Provide training and support to end-users on how to effectively use Splunk ITSI.
- Participate in on-call rotations and provide support during major incidents.
Qualifications:
Education & Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience working with Splunk, including at least 2 years with Splunk ITSI.
- Strong understanding of IT service management (ITSM) principles and practices.
Technical Skills:
- Proficiency in Splunk, including data ingestion, field extraction, search processing, and dashboard creation.
- Experience with ITSI modules, including KPI creation, service health scorecards, and glass tables.
- Knowledge of scripting languages such as Python or Shell scripting.
- Familiarity with RESTful APIs and data integration techniques.
Soft Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a commitment to delivering high-quality work.
Preferred Qualifications:
- Splunk certifications such as Splunk Core Certified Power User or Splunk ITSI Certified Admin.
- Experience in a DevOps or Agile environment.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
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