PURPOSE OF THE JOB
To support the sales team by acting as the client liaison relating to orders, promotions and pricing.
KEY RESPONSIBILITIES
- Initiating contact with customers to confirm orders where relevant sales rep is unable to do so.
- Ensure that orders are executed promptly and accurately when receiving orders from customers.
- Keep customers informed throughout the process whilst their orders are being prepared and relay information regarding unavailable stock.
- Resolve any stock and system related queries that may arise at any point in time.
- Ensure that a back order list is received from the warehouse on a daily basis to inform the customers and to assist customers in making alternative arrangements where necessary.
- Routine communication with the debtors department is critical to confirm if customer’s accounts are on hold and relay relevant information to sales rep.
- Assist Warehouse and Operations teams during stock take.
- Regular communication with sales reps if their customers are experiencing any issues or have any queries.
- You may be required to assist with other tasks as and when operationally required.
- Processing quotes for all customers.
- Following up on outstanding payments when necessary.
- Address any queries or issues customers may have.
- Monitoring price increases and liaise with customers.
- Generate leads for reps through dormant and new customers.
- Assist warehouse and key accounts with orders and stock availability.
REQUIRED MINIMUM EDUCATION & WORK EXPERIENCE
- Matric / Grade 12 as a minimum requirement.
- Minimum 3 years Sales administration experience.
- Fully Bilingual (Afrikaans & English).
- Ability to multi-task.
Job Types: Full-time, Permanent
Pay: R9500,00 - R10000,00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required).
Education:
- High School (matric) (Required).
Experience:
- Customer care: 3 years (Required).
License/Certification:
- Drivers license (Required).
#J-18808-Ljbffr