Company: Mercer
Client Consultant (Healthcare) – Richards Bay
Mercer Marsh Benefits has a fantastic opportunity for a Client Consultant within our Healthcare sector based in Richards Bay.
The Client Consultant (Healthcare) will be responsible for the day-to-day administration of clients with the primary focus on member queries, inductions, claims, Human Resources (HR) / Payroll queries, and new business applications tracking and activation.
This is a full-time role based predominantly on the client’s site, so you need to live locally to Richards Bay and you must be able to attend the office a minimum of 3 days a week including Monday, Tuesday & Wednesday, with the opportunity to work remotely 2 days per week.
What can you expect?
- An opportunity to join an established and client-focused team.
- Being trained and coached on the processes and systems.
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment.
- To build and maintain an excellent rapport with our clients, providers, and colleagues across the Group.
What you will be rewarded with?
- An international well-established company with a strong brand and strong results to match.
- Outstanding learning and mentoring programs.
- Hybrid working model (3 compulsory days on-site).
We will rely on you to:
- Query resolution within stipulated Service Level Agreement as confirmed by MMB management.
- Accurate capturing of all client queries on system (telephonic and email).
- Control distribution of membership packs and/or cards.
- Keep written records of all client communication and interaction within the stipulated time period.
- Attend to HR/Payroll queries relating to medical aid scheme benefits received via email, fax, or telephone.
- Constant follow-up and feedback to relevant parties.
- Ensure all client correspondence is signed off and saved in the correct client folder; arrange information and files in terms of MMB operating standards.
- Answer phone calls and self-management of telephone account.
- General assistance to the Healthcare consulting team.
- Attend internal meetings and training as and when required.
- Build effective relationships with clients (Human Resources/Payroll personnel).
- Manage client expectations.
- New business screening of applications, tracking status, and ensuring activation.
- Promote loyalty programs and additional products (Gap, Vitality) uptake.
What you need to have:
- Extensive Insurance Healthcare administration experience.
- Experience in resolving member queries.
- Clear and concise oral and written communication skills.
- RE 5 Certificate.
- Matric.
- Proficient in Microsoft Office tools – Outlook, Word, and Excel.
What makes you stand out?
- Like for like experience.
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