Creating purposeful careers as we build the future of contact centre solutions
We are seeking a Junior IT Tech to join our CALLFORCE BPO team. As a Junior IT Tech, you will be responsible for providing technical support and troubleshooting for computer systems, hardware, and software used within our organization. You will work closely with the IT team to ensure that all systems are running smoothly and efficiently.
Key IT Responsibilities:
- Provide technical support for computer systems, hardware, and software
- Troubleshoot and resolve hardware and software issues
- Install and configure new hardware and software
- Monitor system performance and ensure optimal functionality
- Maintain system security and integrity
- Assist with network administration tasks
- Document and track technical issues and resolutions
- Provide training and support to end-users on technical issues
- Stay current on industry trends and advancements in technology
Requirements:
- Relevant Certificate/Diploma or Bachelor's degree in Facility Management, Business Administration, or related field.
- 2 - 3 years of facility management experience or similar role as a coordinator.
- Excellent organizational and problem-solving skills.
- Knowledge of building codes, safety protocols, and energy efficiency initiatives advantageous.
- Ability to work independently and within a team while managing multiple tasks.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office Suite.
- Certifications such as CompTIA A+ or Network+ are a plus.
If you are a proactive and dynamic individual looking to kickstart your career in IT within the BPO industry, we would love to hear from you. Join our team and help us provide top-notch technical support to our clients.
Skills
Communication, Email, Handling Complaints, Information Technology (IT), IT Support, Microsoft Office, Motor Vehicle Insurance, Negotiation, Social Media, Solving Problems.
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