Luxury inbound touring and management company based in Johannesburg is looking for a Reservations Consultant . The main purpose of this role is to provide a professional service in enhancing guest experience and maximising revenue flow whilst providing expert travel advice.
Responsibilities:
- Build relationships and craft experiences by booking brand accommodation and logistics services in areas in which the company operates.
- Maintain relationships with partner clients and travel advisors around the world, focusing on Africa-based operators.
- Master multitasking and systems required such as Springer-Miller, WETU, Travelogic, and LeanKit.
- Perform administrative work to create and finalize bookings.
- Participate in all product training, including site inspections.
- Ensure clients adhere to terms and conditions, make deposits, and final payments.
- Provide a flawless guest itinerary aligned with the brand's promise and business strategy.
- Self-educate on relevant experiences that travel advisors may require.
- Foster a culture of collaboration.
- Participate actively in effective communication and support.
Requirements:
- Luxury retail travel industry experience or luxury lodge/hotel experience.
- Ability to deal with people combined with a strong client focus.
- Resourcefulness.
- Meticulous, accurate, and detail-oriented.
- Exposure to selling experiences as opposed to itineraries.
- Excellent written and verbal communication skills.
- Sound geographical knowledge of Africa.
- MS Office is essential; other travel systems will be an advantage.
- Ability to work under pressure, independently and as part of a team.
- Flexible approach to working set shifts.
- Curiosity and passion for the industry, guest relations, and conservation.
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