RESPONSIBILITIES:
Establish and Communicate Value Proposition:
- Articulate the value of Huawei''''s AI Call Center Solutions to customers, highlighting key benefits and advantages.
- Collaborate with sales and marketing teams to develop compelling messaging and materials that effectively communicate the value proposition to target audiences.
Data Interpretation and Analysis:
- Interpret data related to customer interactions, call center performance metrics, and market trends.
- Apply statistical techniques to analyze data and extract meaningful insights that inform decision-making processes.
Market Insight and Prioritization:
- Provide ongoing market insight by monitoring industry trends, competitor activities, and customer feedback.
- Work closely with management to prioritize business and information needs based on market dynamics and customer requirements.
Process Improvement and Solution Enhancement:
- Identify and define new process improvement opportunities within call center operations.
- Facilitate regular synchronization meetings with cross-functional teams to align on solution features, capabilities, and priorities.
- Collaborate with Product and Solution Management teams, as well as Product Owners, to ensure alignment between strategy and execution.
Efficiency and Execution Improvement:
- Drive improvement initiatives aimed at enhancing efficiency and execution across relevant teams, products, components, and functions.
- Implement best practices and methodologies to optimize processes and workflows related to AI Call Center Solutions.
- Monitor performance metrics and KPIs to track progress and measure the impact of improvement efforts.
REQUIRED QUALIFICATIONS/SKILLS/EXPERIENCE:
- Degree in Computer Science/Engineering/Business Administration/related field
- Proven experience in a similar role, with a focus on ARTIFICIAL INTELLIGENCE, CALL CENTER OPERATIONS, or SOLUTION ENGINEERING.
- Analytical skills
- Ability to interpret complex data
- Draw actionable insights.
- Presentation skills
- Effectively convey technical concepts and business value propositions
- Strategic thinker
- Prioritize tasks
- Make informed decisions based on market dynamics and customer needs
- Experience working in cross-functional teams
- Driving collaborative initiatives
- Statistical analysis tools and techniques
- Call center technologies
- AI solutions
- Industry best practices