Duties and responsibilities: - Ticket resolution time
- Customer satisfaction
- Project metrics: project timelines and budgeting
- Management of the IT team
- Innovation
- IT reports
Desired Experience & Qualification - ICT Degree
- 3 - 5 years experience as a IT Team Lead
Skills: - Strong technical skills, including knowledge of IT infrastructure, systems, and applications, such as Microsoft windows servers, Microsoft 365 admin, SQL, Google suite, Linux and mikrotik.
- A good understanding of networking systems.
- Excellent communication and problem-solving skills.
- Knowledge of project management methodologies and tools.
- Familiarity with various IT frameworks and standards.
- Strong leadership skills and the ability to manage multiple projects and priorities simultaneously.
- Relationship management.
- IT procurement.
- Accurate documentation and reporting.
If you possess the skills and experience required for this role, we invite you to apply and become an integral part of an innovative team.