ABOUT US: Come join our team and contribute to a premier e-commerce company committed to providing outstanding customer experiences! We're in search of a detail-oriented Quality Assurance Specialist to uphold the quality and efficiency of our customer interactions.
IDEAL CANDIDATE:
- At least 1 year of experience with WFH/BPO setup and/or;
- At least 1 year of experience as a QA Specialist or in any quality-related role
- Working knowledge of Google Sheets, Slack, Gorgias, Shopify, and Zendesk
- Strong analytical skills and attention to detail
- Effective communication and collaboration abilities
- Proficiency in ticketing systems and quality assurance tools preferred
RESPONSIBILITIES:
- Review tickets across all customer support channels to assess interaction quality
- Maintain work quality standards for support agents and internal knowledge base
- Assist Team Leads by conducting shadowing sessions to pinpoint areas for improvement
- Provide constructive feedback and report QA performance to agents and Team Leads
- Identify process enhancements and collaborate on developing training materials
WORK HOURS: Full-Time, Remote, US PST
COMPENSATION/PERKS:
- $5 per hour
- Paid Time-Off
- Performance & Recognition Bonuses
- HMO + dental coverage
- Company Swag Kits
- Year-end bonus
HOW TO APPLY:
APPLICATION CODE: JAZZHR
If you're passionate about ensuring exceptional customer support experiences and have a knack for identifying process improvements, we want to hear from you!
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