This position is responsible for leading the Consumer Collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to MTN.
The role will focus on:
- Developing and delivering operational quality improvement that results in highly predictable and effective collections.
- Effective management of resources.
- Building customer relationships and driving superior service levels.
- Leading a data and technology driven approach to collections.
- Develop, implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to company guidelines.
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