Company Description
KDO Group (Pty) Ltd, is a registered 100% Black Owned Financial Service Provider that provides distribution of Insurance and Financial Services within South African market. We are a trusted partner dedicated to delivering financial services to our clients for a better business and a better life. Its head office is based in Germiston.
Job Description - To effectively sell life assurance products at branch level
- To use appropriate interpersonal styles and communication methods to gain acceptance of Two Mountains' products from walk in prospects
- To accurately identify insurance needs by asking effective questions and listening attentively
- Match benefits accordingly and demonstrate how a product satisfies the needs
- Gain commitment to recommended action around buying an insurance product
- To handle objections and overcome them with ease
- Develop sales strategies to compete with other individuals or companies who sell insurance
- Explain features, advantages of policies and/or products to promote a sale
- Perform administrative tasks, such as maintaining records of potential clients
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
Customer Service - To service all walk in customers end to end and ensure customer satisfaction
- Action all customer requests and retain existing customers by identifying cross-sell and upsell opportunities
- Consultants to assist clients face to face with end to end policy administration
- Full and accurate assessment of all maintenance requests within scope, in terms of policy processes and procedures
- Maintaining clear and consistent communication with internal & external parties regarding maintenance of policies and requirements thereof
- Follow up on outstanding requirements with internal & external parties.
- Maintaining professional verbal and written communication with customers (internal and external)
- Ensure that the targets are met.
- To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
- Assist in identifying the areas of concern to improve the branch’s and department’s productivity and attainment to plan
- Customer service delivery according to the specification of the branch
- Fostering a service delivery culture within the branch
- Attend to the needs of walk in clients requests, process required changes, and ensure that all necessary forms are fully completed, signed and indexed
- Conduct internal QA checks on captured work and spot checks on printed email
- Contact clients on incomplete new business and record daily stats
- Full knowledge, understanding and ability to accurately scan, index and allocate mail on workflow within SLA time
- Adhere to all CCT processes and procedures
- Attend to parked items on workflow
Qualifications - Matric
- Post Matric Qualification
- RE (added Advantage)
- 2 years call Centre or Sales experience
- Self-motivated and the ability to work without supervision
- Ability to work under pressure
- Strong interpersonal and communication skills
- Ability to solve problems and decision making
Additional Information Contract Type: Independent Contract
Candidates must preferably reside at Daveyton, Thokoza, Spruitview, Thembisa and Spruitview
Earn by unlocking a basic salary by meeting targets, plus commission and incentives.
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